Toll Free: 1-877-959-9969 London: 519-457-3505 Email: support@thenetnow.info
Current Notices:
The Exelsior server experienced an issue this afternoon that resulted in very slow response time serving web pages and email was also impacted. We are examining the root cause but the server processes were restarted and it appears to be functioning normally now.
Archives of service impacting issues (past 12 months)
Sept 21, 2011- 11:30 EDT - On Sept 15 our clients experienced intermittent service degradation between 1:10pm and 4:06pm. We apologize for the disruption. Our colocation facility has notified us that they have taken steps to improve the routing redundancy at the data centre upon recommendation by their vendors. Additionally they will be performing routine tests to ensure that traffic is re-routed in the event of any link failure.
Sept 15, 2011- 4:20 EDT - Our data centre has reported to us that they have been having issues this afternoon with a LAN outage and are investigating the cause. Since the initial incident, we have seen some short intermittent periods where sites and email have been unreachable. We do not expect this to persist much longer but will post another message if necessary.
July 11, 2011- 11:30 EDT - The upgrade on all web servers has been completed successfully.
July 6, 2011- 00:15 EDT - The upgrade completed successfully on the excelsior server.
December 15, 2010 - Our office is closed today due to another winter storm that has affected our area. Staff are available by email and our primary phone line has been forwarded.
December 10, 2010 - Update - FTP has been restored to all affected servers. The ProFTP service has been updated to the latest version now.
December 10, 2010 - Yesterday evening at approximately 9:20pm Eastern, many of our servers were hit with a buffer overflow type of DOS attack. We are looking at the vulnerability that allowed this to occur right now. We currently have the ProFTP service shut down so if you are looking at making changes or updates to your websites, your FTP will not work. As an alternative (although a slower one), you can use the File Manager utility which allows for secure uploads to the server via the Admin Control Panel. To use this tool, you need to know your FTP login and visit your website with /cp after it (i.e. http://mydomain.com/cp) We are hoping to resolve this as soon as possible.
Archived Status shown for last 12 months.